Frequently Asked Questions

Because our products are handcrafted in small batches, orders are dispatched within 24 to 48 hours.
• West Bengal (Kolkata & districts): 2 to 3 business days.
• Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3 to 4 business days.
• Rest of India: 4 to 6 business days via trusted express courier partners (Bluedart, Delhivery, DTDC).

We offer FREE Shipping Across India on all orders of ₹499 or more. For orders below ₹499, a flat nominal delivery fee of ₹50 is applied at checkout.

Once your parcel is dispatched from our Bengal studio, you will receive an SMS and WhatsApp message with your tracking link and AWB number. You can also visit our Order Tracking Page anytime!

Yes! We provide Cash on Delivery across 99% of serviceable pincodes in India. You can enter your 6-digit pincode on any product page to instantly confirm COD eligibility for your location.

Absolutely. Most courier delivery executives carry a QR code scanner, allowing you to pay via Google Pay, PhonePe, Paytm, or cash right at your doorstep.

Our artisans hand-embroider your requested name or initial using metallic gold yarn directly onto the crochet piece, or attach an engraved wooden/gold floral charm.

Custom embroidery takes approximately 24 to 36 hours of artisan hooking before dispatch. Please plan 3-5 days in advance if ordering for a birthday or special event.

Yes! Handcrafted crochet pieces make delightful, memorable return gifts for Annaprashan (Rice Ceremony), Durga Pujo, Weddings, and Baby Showers. We offer customized packaging and special tier discounts on bulk quantities of 15+ pieces. Please reach out to us on WhatsApp to discuss your custom hamper requirements!